ber100 FAQ

The minimum age to register and play at ber100 is 21 years old. This is a strict requirement under PAGCOR regulations governing online gaming in the Philippines. All accounts are subject to age verification during the KYC process. Any account found to belong to a player under 21 will be immediately suspended and all funds returned. Underage gambling is illegal in the Philippines — ber100 has zero tolerance for it.

ber100 requires a valid Philippine government-issued ID for identity verification. Accepted documents include:

• Philippine National ID (PhilSys)
• Passport
• Driver's Licence (LTO)
• SSS / GSIS ID
• Voter's ID
• PRC ID

You may also be asked to submit a selfie holding your ID. KYC verification is typically completed within 24 hours on business days.

No. Each player is allowed only one ber100 account. Creating multiple accounts is a violation of ber100's Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the password reset function or contact our support team via live chat.

On the ber100 login page, click "Forgot Password" and enter your registered Philippine mobile number. You'll receive an OTP to verify your identity, after which you can set a new password. If you no longer have access to your registered mobile number, contact our 24/7 live chat support team for assisted account recovery.

ber100 supports the most popular payment methods for Filipino players:

• GCash — instant deposits, widely used across the Philippines
• Maya (PayMaya) — fast and reliable e-wallet deposits
• Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card — Visa and Mastercard debit cards linked to Philippine bank accounts

Credit card deposits for gambling are not accepted, in compliance with Philippine regulations. Cryptocurrency deposits are also not supported.

GCash deposits at ber100 are processed instantly — your balance is usually updated within a few seconds to a maximum of 5 minutes. If your deposit hasn't reflected after 10 minutes, take a screenshot of your GCash transaction confirmation and contact our live chat support team with the reference number.

The minimum deposit at ber100 is ₱100 for GCash and Maya. Bank transfer minimums may vary depending on your bank's own transfer limits. There is no maximum deposit limit set by ber100, though your payment provider's own daily limits will apply.

ber100 does not charge any fees on deposits. However, your payment provider (GCash, Maya, or your bank) may apply their own transaction fees. We recommend checking with your provider before depositing. Any fees charged by third-party payment providers are outside ber100's control.

Withdrawal processing times at ber100 depend on your chosen method:

• GCash / Maya: Typically 1–3 hours after approval
• Bank Transfer (BPI, BDO, Metrobank, etc.): 1–3 business days
• Debit Card: 2–5 business days depending on your issuing bank

All withdrawals go through a security review before processing. Withdrawals requested on weekends or Philippine public holidays may take slightly longer.

The minimum withdrawal at ber100 is ₱200. Your account must be fully KYC-verified before any withdrawal can be processed. Withdrawals can only be sent to a payment method registered in your own name — third-party withdrawals are not permitted.

Common reasons for a delayed withdrawal include: incomplete KYC verification, an active bonus wagering requirement that hasn't been met yet, a security review triggered by unusual account activity, or a mismatch between your account name and your payment method name. If your withdrawal has been pending for more than 24 hours, contact our live chat support team with your transaction reference number.

ber100 offers a welcome bonus for new Filipino players on their first deposit. The exact bonus amount and terms are displayed on the ber100 Casino page and may change periodically. All welcome bonuses come with wagering requirements that must be met before winnings can be withdrawn. Always read the full bonus terms before claiming any offer.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward the wagering requirement — slots typically contribute 100%, while table games may contribute less.

Yes, you can forfeit an active bonus from your account dashboard before the wagering requirement is completed. Note that forfeiting a bonus will also remove any bonus-derived winnings from your balance. Once a bonus has been fully wagered and converted, it cannot be reversed. If you're unsure whether to claim a bonus, contact our support team first — they can walk you through the terms.

ber100 offers a wide range of games for Filipino players, including:

• Slots — hundreds of video slots with various themes and jackpots
• Bingo — classic and modern bingo variants popular with Filipino players
• Live Casino — live dealer baccarat, roulette, blackjack, and more
• Sports Betting — including PBA, NBA, UFC, boxing, and rugby
• Exclusive Games — ber100-exclusive titles not found on other platforms

The full game library is accessible after logging in to your ber100 account.

Yes. ber100 is fully optimised for mobile browsers on both Android and iOS devices. You can access the full platform — including all games, deposits, withdrawals, and account management — directly from your mobile browser without needing to download a separate app. The mobile experience is smooth and fast, even on standard Philippine mobile data connections.

Yes. All games on ber100 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are independently audited for fairness. Return to Player (RTP) percentages are available for all slot games in the game information panel. ber100 operates under PAGCOR's regulatory framework, which includes requirements for game fairness and integrity.

ber100 operates within the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR), the government body that oversees and licenses online gaming in the Philippines. PAGCOR-regulated platforms are required to meet strict standards for player protection, fair gaming, and financial security. Playing on a PAGCOR-regulated platform like ber100 means your funds and personal data are protected under Philippine law.

ber100 uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. ber100 complies with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details on how we handle your data, please read our Privacy Policy.

If you suspect your ber100 account has been accessed without your permission, contact our live chat support team immediately. Our security team can temporarily freeze your account, review recent login activity, and help you secure your account with a new password. We also recommend enabling two-factor authentication (2FA) from your account security settings for an extra layer of protection.

You can set daily, weekly, or monthly deposit limits directly from your ber100 account dashboard under the Responsible Gaming section. Limits take effect immediately once set. If you want to increase a limit, a 24-hour cooling-off period applies to prevent impulsive decisions. Decreasing a limit takes effect right away. For more details, visit our Responsible Gaming page.

Self-exclusion is available to all ber100 players at any time. To activate it, open the live chat from your account dashboard and tell our support agent you want to self-exclude. Your account will be suspended within minutes. Self-exclusion periods start from a minimum of 6 months and can be set to permanent. During self-exclusion, you will not receive any promotional communications and will not be able to create a new account.

ber100 provides a full suite of responsible gaming tools:

• Deposit Limits — daily, weekly, or monthly caps in Philippine Peso
• Session Time Reminders — notifications when you've been playing for a set duration
• Cooling-Off Period — temporary account suspension of 24 hours, 7 days, or 30 days
• Self-Exclusion — full account suspension for 6 months or permanently
• Reality Checks — periodic pop-ups showing your session time and net win/loss

All tools are available 24/7. Visit our Responsible Gaming page for full details.